Contact
Have a question? Feel free to reach out anytime
For a Faster Answer
Before you write, take a look at the Frequently Asked Questions (FAQ). You might find your answer there faster. It covers basic usage, file size limits, browser compatibility and more.
If you run into a problem while using the service, or have a suggestion, a bug report or a partnership inquiry, please email me at the address below.
Email Address
Response Time
I reply within 1-3 business days.
Types of Inquiries
🐛 Bug Reports
If something went wrong while using the service, please include the following:
- Browser and version (e.g., Chrome 120.0, Safari 17.1)
- Operating system (e.g., Windows 11, macOS 14.0, Android 13)
- When the error happened (while uploading the video, generating the GIF, downloading, etc.)
- Error message (a screenshot is even better)
- Video file details (format, file size, length)
The more detail you give me, the faster I can fix the problem. You don't need to send video files that contain personal information; I can test with a sample file under similar conditions.
💡 Feature Requests
Have an idea for a new feature? Please include:
- The feature you're suggesting (please be specific)
- Why it's needed (in what situations it would be useful)
- Expected benefit (what would get better if it were added)
Your feedback really helps me improve the service. I review every suggestion to see whether it's feasible, and the most useful features get built first.
🤝 Partnerships and Collaboration
I welcome partnership inquiries such as:
- ✅ Service API integration
- ✅ Collaboration with educational institutions
- ✅ Custom solutions for businesses
- ✅ Contributions to the open-source project
When you reach out about a partnership, please include a short introduction to your company or organization, the purpose of the partnership and the expected benefits. I'll review it and get back to you.
🔐 Reporting Security Vulnerabilities
If you find a security vulnerability in the service, please report it privately by email instead of posting it publicly. I'll look into it and fix it quickly, and I'll formally thank you for your help.
Common Questions
Conversion is too slow. What should I do?
Conversion speed depends on the video's length, resolution and your device's performance. To speed it up, move the quality slider toward Low-spec or trim the video to 10 seconds or less. Smaller and fewer frames mean much less to process.
It doesn't work well on my phone.
Mobile devices have less memory and processing power than computers. That's why the quality slider starts one level lower on phones. If it still struggles, move it to Low-spec and use clips under 10 seconds. For long videos or high-resolution conversions, please use a computer.
Can I use it commercially?
Yes, the service is free and you can use it for commercial purposes too. However, the copyright of a GIF you create follows the copyright of the original video, so you need the legal right to use the original content. The site's source code is public on GitHub under the MIT license. The blog posts, images, and the "Video to GIF" name and logo, however, can't be reused without permission.
Privacy Questions
This service runs entirely on the client side and doesn't collect personal information, but if you have any questions about the privacy policy, feel free to contact me anytime. View the Privacy Policy
Social Media
For service updates and GIF-making tips, check out the blog.
Reach Out Anytime
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